Secarma's Net Promoter Score (NPS)

The score is the percentage of promoters minus the percentage of detractors, giving a number from −100 to +100.

• Promoters are enthusiastic and would recommend us and score 9 or 10.
• Passives are satisfied but less enthusiastic and score 7 or 8. 
• Detractors are unhappy with some part of their experience and score 0 to 6

We're proud of what our clients say about us, so we show our score live, right here in My Secarma. It isn't a hand-picked figure or an annual snapshot: it updates as feedback comes in, good or bad.

In security, trust is everything.

Sharing our NPS openly is how we hold ourselves to the standard our clients expect, and it gives you an honest view of how other organisations rate working with us.

Every piece of feedback is read by our team and used to keep improving how we work with you.

Industry benchmarks give you context for our Net Promoter Score, showing how client feedback compares with related sectors.

We use technology and services as the closest broad comparison to Secarma's work. It covers a wider sector than cyber security, so the comparison provides context rather than a direct measure against other cyber security providers.

Source: Retently, 2026 NPS benchmarks, published 15 April 2026. Based on Retently customer survey data across countries and company sizes. Survey methods and timing may differ from Secarma's.